The Company’s Corporate Social Responsibility framework covers four key areas: Community, Environment, Marketplace and Workplace.
We strive to support the communities in which we work. We provide our people with opportunities to support the causes that matter.
At Walgreens Boots Alliance, we are determined to address the threat of climate change. We pursue many practical activities which contribute to the overall reduction of our carbon footprint.
Our purpose to help people across the world lead healthier and happier lives comes alive through a range of partnerships and health campaigns. In addition, we can build on our position of trust to make a positive impact on our industry and our patients’ and customers’ lives.
As a Company whose values include trust, care and partnership, it is second nature to make the health and wellbeing of our own employees a priority. We continue to support our people through training and development, so that they can both grow professionally and meet the evolving challenges of our industry.
The Company sets objectives and priorities which cover these four areas and which are reviewed and interpreted by each Division. Each Division then sets CSR targets for its businesses which are aligned to the Company’s overall objectives and priorities. We call the framework for setting targets and measuring progress against targets ‘the Walgreens Boots Alliance scorecard’.
There are a range of different strands of activity across each of the four key areas and it is within this framework that ‘scorecards’ are developed. Targets are set by each Division for each business with consideration to local and business issues and also following engagement with stakeholders. Targets are then prioritized and completed ‘scorecards’ are submitted annually to senior executives.
The Walgreens Boots Alliance scorecard
The Walgreens Boots Alliance scorecard reports on business targets set against Company objectives and priorities.
e.g. A Community priority for fiscal 2016 is to develop charity programs and partnerships which support and improve the health and wellbeing of children and people living in developing countries.
Consequently our Retail Pharmacy USA Division, through its Walgreens business, has set a 2016 target to further improve store engagement and supplier partnerships on Red Nose Day in the USA in support of reducing child poverty.
The Division’s scorecard in this area, also, for example, includes a target relating to its Vitamin Angels initiative.
Corporate Social Responsibility program
Our Corporate Social Responsibility framework is robust enough to provide leadership and direction, yet flexible enough to take into account differences in approach for each Division and business working within the context of their local communities, industry and markets. It is necessary to have a support structure which helps each Division and business to develop and take ownership of a CSR agenda that is appropriate to local circumstances, while remaining within the overall Walgreens Boots Alliance framework.
Targets are set by each Division. As part of our CSR program across the Company, we have a ‘champion’ in each business, sometimes several ‘champions’ in our larger businesses. These employees are responsible for monitoring and communicating progress against the scorecard to a CSR action group made up of representatives of the relevant Division and/or business and individuals from functions including human resources, finance and communications.
Formal and informal collaboration between ‘champions’ helps us to share best practices. Additionally, cross-divisional working groups have been created on key subjects such as waste, carbon management and community initiatives.