Employee engagement is important to our operations and the way we do business. We believe that it is only through an engaged workforce that we can continue to offer the best to our customers and stakeholders.
First edition of ‘Speak Up – We Are Listening’ international employee engagement survey completed
The first edition of Walgreens Boots Alliance’s international employee engagement survey, ‘Speak Up – We are Listening,’ was launched during the year in several countries.
The survey was launched with the objective to understand the current level of employee engagement and satisfaction in various parts of the Company and to put in place specific short-term as well as long-term action plans to help drive improvements.
More than 31,500 colleagues participated, and local and national action plans have been identified and implemented by each business with the support of local and divisional HR teams.
Walgreens employee engagement increases again in 2015
The fifth annual ‘My Walgreens My Voice’ engagement survey, which was launched in May 2015, showed that the number of engaged employees across the business increased more than 10 percent to 62 percent when compared with the previous year. This is higher than the average figure for all North American retail businesses that use the independent research company’s same employment survey. Employee engagement has increased every year since the first survey in 2011 and Walgreens believes that team members who feel connected to their business brand are more likely to provide in-store experiences where customers feel special.
The survey also provides key insights into team member engagement and satisfaction and helps to identify core areas of focus for the human resources team. For example, in 2015 Walgreens began piloting a store training program to better equip teams with problem-solving skills to enable them to work together to generate solutions.
In addition, the business launched the ‘Your Voice Matters’ program, which empowers team members to share their thoughts and opinions. The program includes online blogs, interactive sessions and a regional tour by Walgreens business leaders to hear feedback directly from employees.
Boots establishes ‘Listen Up’ to further engage its employees
During 2015, Boots UK and Boots Ireland established new listening frameworks to allow colleagues to contribute and feel involved in helping the businesses develop. ‘Listen Up’, consists of ‘Listen Up Large’, an employee survey conducted in March 2015 which received nearly 40,000 responses, Listen Up Latest, a monthly check-in poll to get a regular view on how employees feel about working at Boots, and Listen Up Live, which involves employee feedback from line managers or through forum members.
The forum member network includes employees from across Boots UK and Boots Ireland, responsible for representing the views of their colleagues. The network looks at ways to improve how colleagues can work together and help support the development of the business. In addition, the pharmacist partnership panel and the No7 advisor panel, meet regularly to discuss relevant news and initiatives.
‘I am Alliance Healthcare’ video-conference launches
Following the employee engagement survey, ‘Speak Up – We Are Listening’, Alliance Healthcare España analyzed employee feedback and launched the new ‘I am Alliance Healthcare’ initiative.
Introduced in response to employees’ request for more insight from the business leadership, these video-conferences bring together employees to provide open and transparent updates from business leadership members on a range of subjects, such as the performance of Walgreens Boots Alliance, including its latest fiscal results and CSR activities, the Spanish pharmacy sector and Alliance Healthcare España team developments. Employees are also given the opportunity to ask questions during the session.
Bringing employees together in this way helps to provide them with a better understanding of the business while improving engagement, and using video conferencing technology limits the need for travel. The feedback has been positive, with employees particularly welcoming the live Q&A sessions.
Boots Thailand launches ‘Let’s feel good’ award
In February 2015, Boots Thailand established the ‘Let’s feel good’ award, a new initiative introduced by managers to ensure recognition for high-achieving employees.
Employees from across Boots Thailand head office were given the opportunity to highlight the achievements of colleagues from other departments, including individuals who helped develop more collaborative ways of working and business improvements. Voting for the awards takes place every two months and winners are announced during staff meetings, where achievements are shared to encourage positive feedback and help to ensure employees know their hard work is recognized and appreciated.