Ornella Barra clapping from the podium

“Pharmacy is in a unique position to improve community health and wellbeing. We have a special mission; it’s our opportunity to change the world for the better.” 


Our Company broadened and deepened our CSR work during fiscal 2018. We built on long-standing partnerships to deliver vital healthcare services around the world, extended our commitment to issues such as access to healthcare and invested in programs to reduce our environmental impact. Now, more than ever, our customers and our stakeholders expect us to make a positive contribution to communities and the planet.


Our CSR initiatives have become integral to our employees and customers as they pour their hearts into our brand causes, such as BBC Children in Need in the UK and Red Nose Day in the U.S. Our CSR agenda makes everyone at Walgreens Boots Alliance come together as a team and develop a common culture, enriching us personally and professionally, as we fulfill our Company purpose to help people across the world lead happier and healthier lives.


The publication of our 2018 CSR Report coincides with the 170th anniversary of the opening of the first Boots store. Boots UK has pioneered CSR work in many areas and has reported on sustainability for more than 40 years. That example now extends throughout Walgreens Boots Alliance. I am proud of Boots UK’s expanding efforts to raise awareness about dementia and its decades of community engagement in the Nottingham area, among many other initiatives. 


Healthcare, including accessibility and affordability, is at the heart of our CSR strategy, and this long-standing focus was confirmed by our CSR materiality assessment. As a global healthcare company, it is our duty to deliver tangible health and wellbeing benefits through all that we do. Pharmacy is in a unique position to improve community health and wellbeing. We have a special mission; it’s our opportunity to change the world for the better.


Ornella Barra
Co-Chief Operating Officer
Walgreens Boots Alliance, Inc.
Chairman of the Corporate Social Responsibility Committee

January 16, 2019

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