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Our efforts to combat opioid abuse in the U.S., our ongoing work in the UK to increase awareness among employees and customers about dementia and our disaster relief efforts around the world are some of the CSR initiatives we were most proud of during fiscal 2018.


Our efforts to combat opioid abuse

Walgreens introducing safe medication kiosksDuring fiscal 2018 Walgreens expanded its ongoing multi-million dollar effort to help combat overdose-related deaths through a medication disposal program, a teen awareness and education campaign and collaboration to expand the availability of opioid overdose antidotes.

As of the end of fiscal 2018, Walgreens had installed more than 1,000 safe medication disposal kiosks for unwanted, unused or expired medications at Company retail pharmacies. Between May 2016, when the kiosk program launched, and August 31, 2018, Walgreens collected and safely disposed of more than 410 tons (372 metric tonnes) of medication. The medication disposal program is the first national effort of its kind by a retailer, through a partnership with leading healthcare organizations AmerisourceBergen, Pfizer and Prime Therapeutics.
Walgreens also worked with regulators to make naloxone, a lifesaving opioid overdose antidote, available nationwide without requiring a prescription. As of August 2018, naloxone was available at Walgreens pharmacies without a prescription in 48 states.

You can read more about our efforts to combat opioid abuse in our 2018 CSR Report and on the Walgreens website.

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Hurricane Recovery: Our commitment to providing access and care during large-scale disasters

Walgreens employees carrying disaster relief boxesNatural disasters create enormous challenges for patients, especially the elderly and other vulnerable populations, who need to obtain prescription medications.
During a series of major natural disasters during fiscal 2018, Walgreens worked with patients and communities to help ensure they were prepared with the medication supplies they needed. In the three days leading up to Hurricanes Irma and Maria, Walgreens pharmacists filled close to 44,000 additional maintenance prescriptions.
In the 12 weeks immediately following Hurricane Maria, more than 4,000 emergency prescriptions were provided to Puerto Rican communities free of charge. Walgreens pharmacists accompanied doctors to provide care in rural parts of the island, and teams supported the provision of medications to evacuee shelters. Walgreens also set up six temporary pharmacies, stocked by AmerisourceBergen, outside damaged stores.

You can read more about our disaster relief work in the 2018 CSR Report.


Dementia awareness in the UK

Volunteers helping dementia patientsBoots UK and Boots Opticians work with Alzheimer’s Society’s Dementia Friends initiative to increase awareness among employees and customers about dementia and to provide support for people living with or affected by dementia.
More than 28,000 Boots UK and Boots Opticians employees have viewed videos or attended information sessions to become Dementia Friends—people with an understanding of what it can be like to live with dementia. There is at least one Dementia Friend in every Boots store in Great Britain, and they identify themselves by wearing a Dementia Friends badge, to help everyone who shops at Boots stores feel safe, calm and comfortable.
In addition to supporting employees to become Dementia Friends, Boots UK has helped staff in care homes to become more aware of the needs of an individual living with dementia. Boots Care Services helps care homes to manage their residents’ health needs.

You can read more about our work supporting dementia awareness in our 2018 CSR Report.


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