Tracey Brown is Executive Vice President and President of Walgreens Retail and Chief Customer Officer, overseeing the transformation of Walgreens to a healthcare company, to create more joyful lives through better health.
She is responsible for the Walgreens $30 billion retail business and the consumer experience across all retail, pharmacy and health consumer touchpoints and leads development of strategies to advance Walgreens across a complex and dynamic competitive landscape. Brown oversees more than 200,000 field and store operations team members, merchandising, marketing, product, digital, omnichannel, store format, data and analytics, asset protection, real estate and supply chain organizations, as Walgreens further accelerates its digital transformation, in order to create a seamless integration across all channels – in-store, mobile and online – to provide a unified, consistent brand experience.
Brown has more than 30 years of experience driving business growth, operations, creating omnichannel customer experiences and leveraging digital capabilities to connect consumers and brands. Most recently, she served as chief executive officer for the American Diabetes Association (ADA), where she led the organizational transformation including fundraising, advocacy, science and research while fighting for people living with diabetes.
Prior to the ADA, Brown was senior vice president, operations and chief experience officer for Sam’s Club, a division of Walmart Inc. She also served as CEO and managing director of RAPP Dallas, a data-drive integrated marketing agency, chief operating officer for direct marketing agency Direct Impact and director of worldwide consumer marketing for Advanced Micro Devices. Earlier in her career, she held leadership positions at American Express, Proctor & Gamble and Exxon Mobil.
Brown graduated from University of Delaware with her B.S. in chemical engineering and received her MBA from Columbia Business School in New York.
She currently serves on the Board of Directors for Weight Watchers and Yeti. In 2021, she was named one of Savoy Magazine’s Most Influential Black Corporate Directors, and in 2022, she was listed on Forbes CEO Next List.