Retail Pharmacy International

Our Division operates 4,605* retail stores, with a growing omni-channel and online presence. In Europe, we are a market leader. Our principal retail brands are Boots in the UK, Thailand, Norway, the Republic of Ireland and The Netherlands, and Benavides in Mexico and Ahumada in Chile.

Our retail stores are conveniently located and put pharmacists at the heart of healthcare. Our pharmacists are well placed to provide a significant role in the provision of healthcare services, working closely with other primary healthcare providers in the communities we serve.

The Boots omni-channel offering is differentiated from that of competitors due to the product brands we own, such as No7, Boots Pharmaceuticals, Soap & Glory, Liz Earle, Sleek MakeUP, Botanics and the "only at Boots" exclusive products, together with our long-established reputation for trust and customer care. Our brands portfolio is enhanced by our in-house product research and development capabilities.

In addition, Boots UK is one of the leaders in the optical market, with 606* practices, of which 165* operate on a franchise basis. Around 30 percent of practices are located in Boots stores with the balance being standalone optical practices.

We continually seek to enhance the position of Boots as a trusted pharmacy brand and a leading provider of healthcare, beauty advice and services in local communities. We do this by delivering expert customer care, through investment in existing stores, by selectively expanding our store portfolio and, increasingly, through developing our omni-channel offering.

The boots.com website and integrated mobile application allows customers to order from a range of over 33,000 products and collect from approximately 97 percent of the UK’s retail stores the following day. The Boots Advantage Card loyalty program continues to be a key element of the Boots offering, with approximately 15 million active members as of August 31, 2019.

^{* As of August 31, 2019 excluding equity method investments.}