Retail Pharmacy USA

Our Retail Pharmacy USA division’s principal retail pharmacy brands are Walgreens and Duane Reade. Together, they form one of the largest drugstore chains in the U.S.

Walgreens Beauty Consultant talking to customer in Walgreens drugstore

Our division operates 9,021 drugstores in 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. About 78 percent of the U.S. population lives within five miles of a Walgreens or Duane Reade pharmacy.

We sell prescription and non-prescription drugs, as well as general merchandise, including household items, convenience and fresh foods, personal care, beauty care, photofinishing and candy. We filled approximately 818 million prescriptions in fiscal 2020, including immunizations, with pharmacy accounting for 75 percent of sales.

Our expanded omnichannel capabilities provide customers with convenient access to consumer goods and services, including owned branded general merchandise, such as Walgreens Brand, Nice!, Finest Nutrition and Well Beginnings, as well as pharmacy and health and wellness services in communities across America. Integrated with our e-commerce platform, the Walgreens mobile application allows customers to refill prescriptions through scan technology, receive notifications alerting when a refill is due and choose in-store pick up, drive-thru or delivery to their home. Customers can also use the app to order retail products and choose in-store, curb-side or drive-thru pick-up. The Walgreens Find Care platform also includes telehealth service providers, connecting patients and customers with options to access convenient and affordable care from their mobile devices.

Our loyalty program, recently relaunched as the new myWalgreens consumer engagement platform, is designed to help customers save money, stay healthy, save time and help their local communities. We had approximately 86 million active loyalty program members as of August 2020.

We are focused on creating a neighborhood health destination and a more modern pharmacy aligned to a wider range of healthcare services.

We have taken further steps to develop our neighborhood health destinations, working with our strategic partners such as VillageMD to provide an integrated primary care and pharmacy model that aims to drive better health outcomes, reduce costs and provide a differentiated patient experience to the communities we serve. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other healthcare services throughout the United States, and most of which are operated by our healthcare strategic partners.

We have more than 85,000 healthcare service providers, including pharmacists, pharmacy technicians, nurse practitioners and other health-related professionals. Through them, we expect to continue to play a growing role in government and employer efforts to control escalating healthcare costs.