Our segment operates 9,021* drugstores in 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. About 78 percent of the U.S. population lives within five miles of a Walgreens or Duane Reade pharmacy.
We sell prescription and non-prescription drugs, as well as a wide assortment of retail products, including health and wellness, beauty, personal care and consumables and general merchandise. We filled approximately 818 million prescriptions in fiscal 2020, including immunizations.
Our expanded omnichannel capabilities provide customers with convenient access to consumer goods and services, including owned branded general merchandise, such as Walgreens Brand, Nice!, Finest Nutrition and Well Beginnings, as well as pharmacy and health and wellness services in communities across America. Integrated with our digital platform, the Walgreens mobile app allows customers to refill prescriptions through scan technology, receive medication refill notifications and choose in-store pick up, drive-thru or home delivery. Customers can also use the app to order retail products and choose from in-store, curb-side or drive-thru pick-up. The Walgreens Find Care platform also includes telehealth service providers, connecting patients and customers with options to access convenient and affordable care from their mobile device.
The Walgreens loyalty program, recently relaunched as the new myWalgreens, is designed to help customers save money, stay healthy, save time and help their local communities. The program has approximately 86 million active loyalty program members as of August 2020.
We are also focused on creating neighborhood health destinations within our stores, and a more modern pharmacy aligned to providing a wider range of healthcare services.
We’ve taken further steps to develop these neighborhood health destinations, working with our strategic partners such as VillageMD to provide an integrated primary care and pharmacy model that aims to drive better health outcomes, reduce costs and provide a differentiated patient experience.
Walgreens also provides specialty pharmacy and prescription mail services, and offers in-store health clinics in many communities throughout the United States. All retail clinics are operated by our strategic healthcare partners.
Across the enterprise, we have more than 85,000 healthcare service providers, including pharmacists, pharmacy technicians, nurse practitioners and other health-related professionals. Through them, in addition to our focus on providing high quality, personalized patient care, we also expect to continue to play a growing role in government and employer efforts to control escalating healthcare costs.
* As of Aug. 31, 2020
As America’s most loved pharmacy, health and beauty company, Walgreens’ purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.
Since 1960, from its first successful full-service drugstore on Broadway between Duane and Reade Streets in Manhattan, Duane Reade has grown to become the most recognized drugstore chain in metropolitan New York. In 2010, Duane Reade became part of the Walgreens family of companies and today, Duane Reade stores carry everything that our customers will also find in Walgreens stores, including an extensive assortment of pharmacy items as well as vitamins, nutritional products, cosmetics, greeting cards, photo products and processing, and more.
AllianceRx Walgreens Prime, headquartered in Orlando, Fla., is a specialty and home delivery pharmacy that strives to provide exceptional care for patients with certain rare, chronic and complex conditions, throughout their treatment journey, with the medications they need every day. The company’s purpose is to provide hope and care for better tomorrows.
Formed in 2017 through a strategic alliance between Walgreens and Prime Therapeutics, a leading pharmacy benefit manager, the company offers tools and resources for patients, providers and health plans to deliver optimal health outcomes.
By achieving various national pharmacy accreditations, including URAC and Accreditation Commission for Health Care (ACHC), AllianceRx Walgreens Prime has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.
In January 2021, Walgreens Boots Alliance, Inc., made a majority investment in iA, a leading-edge provider of software enabled pharmacy automation solutions. iA’s pharmacy automation solutions enable the shifting of much of the current medication dispensing labor that takes place in a retail pharmacy to more efficient, centralized settings, therefore freeing up more time for pharmacists to deliver front-line patient care and spend time with customers.
With more than 25 years in the pharmacy fulfillment business, iA has invented and developed a suite of software-driven pharmacy automation solutions. From PharmAssist Symphony software, to modular hardware and sophisticated counting and collation devices, iA is empowering pharmacists and unleashing the full potential of pharmacy.
WBA’s investment is supporting iA’s expansion and further development of pharmacy automation solutions to benefit the entire pharmacy industry. iA’s mission to further modernize and automate the prescription fulfillment process aligns with WBA’s priority to create the pharmacy of the future, reducing operational costs and enabling pharmacists to spend more time providing valuable healthcare services to patients, such as vaccinations, diagnostic testing and medication management.