News Briefs

Revolutionizing the way customers are served

Customer using the platform

The latest step in Farmacias Ahumada’s digital transformation journey is the launch of its new e-commerce platform, which offers better, faster and safer healthcare access to customers throughout Chile.

The site offers many of the pharmaceutical and retail products that are available in store, as well as multiple purchase options, such as Click and Collect, Express delivery and Same-Day delivery. These options have all been made possible by a new operations set-up designed to support Farmacias Ahumada’s digital-first ambition. 

Juan Pablo Corvalán, head of customer experience and omnichannel, Farmacias Ahumada, attributes the speedy delivery options to carefully built partnerships with key logistics companies. 

“We are the only ones to offer a 60-minute service, and our same-day and next-day options are cheaper than our competition,” says Corvalán. “This platform will allow us to move from being a participant in the digital and healthcare ecosystem to becoming a digital builder of healthcare e-commerce with end-to-end capabilities.”